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I have two teenage daughters, Kylie and Kiera, ages 16 and 17. When they were 3 and 4 years old I used to have to take them on my weekly grocery shopping trips. I was a single father and the thought of leaving them at home, however tempting it was, just didn’t seem right.

Every week, upon entering the store all of the eye level goodies, pretty packages, and displays had them mesmerized. This was nothing like the plain, and locked, cabinets they saw all day at the house and couldn’t open.

As I went down aisle after aisle it felt like I was accompanied by two octopuses. Their tentacles grabbing any box, jar, or bag they could reach. My shopping trips with them involved putting more things back on the shelf than it did putting things in my cart.

Eventually, they would learn that they needed to ask me before they just grabbed something and put it in the cart. Then I could simply reply, “no” and end it there. 

Easy, peasy.

Do you know what I call parents who think saying “no” is where this conversation ends?

What do you do when a prospect asks about a program that you don't offer? What about when they ask about a piece of equipment or amenity that you don’t have?

When I started selling memberships at a fitness center, one of the “competitive disadvantages" was that we didn't have a swimming pool.

Do you know how many people used to call up and ask if we had a dang swimming pool? Too many.

And I would lose sales because the bigger gyms had one. At least I thought that was the reason that I was losing sales. The truth was that I wasn’t losing sales because we didn’t have a swimming pool. 

It was because I was doing something wrong. Once I realized my mistake I was able to turn it around...

Today I want to share with you something I struggled with early on in my membership sales career.

Rejection. 

Yes, the grandmaster of memberships sales himself used to get rejected and I hated it.

I wanted prospects to like me.

I wanted them to see that I was genuinely interested in helping them.

Yes, I was getting paid to sell them a membership but that didn’t change the fact that I cared about them and truly wanted to help them solve their problem.

So when they told me "no," I took it personal ...
When it comes to selling a membership, the first sale you have to make is selling the appointment. Unfortunately, a lot of people attempt to do this by bragging about how good they are, how clean their gym is, how big of a facility they have, on and on and on.

At best, you’re boring your prospect. At worst, you’re scaring them off.

Now you might be thinking “but i’m good at selling appointments, it’s just half the appointments that I book don’t show up.” Reality check...
It can be a frustrating experience.

The prospect has great goals. You know that you can help him. The prospect said that he loves your gym. He even says that he can afford your membership.

Then he says he wants to check out some other gyms before he makes his decision. Ugh!

Hopefully you don’t handle it like this:
Are you brave enough to be great? Sounds like a rhetorical question. It's not.

Your answer tells me and tells yourself that you either already have what it takes to be great or you need to summon what it takes. 

We measure greatness in membership sales by our closing rate and the amount of membership revenue that we generate. If those numbers are high, you’ll be rolling in the dough. If those numbers are low, you are going to be broke. Pretty obvious, right?

So what does it take to be great? A new book? Another webinar? Hiring a consultant? I guess if you understand the title of this blog post then you know that's not the answer. 

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